Mixed-Use Development — Ongoing FM — Aspire Facilities Case Study
The Challenge
A landmark mixed-use development in Birmingham required an FM partner capable of managing the full complexity of a building comprising residential, commercial and public realm elements — each with different occupiers, different service requirements and different stakeholder expectations.
Our Approach
Aspire developed a bespoke service delivery model that separated the residential, commercial and public realm elements while maintaining a single management structure and reporting framework.
A resident-facing app was integrated with Aspire's CAFM system, allowing residential occupiers to log maintenance requests directly and track progress in real time.
Quarterly stakeholder meetings were established with the developer, commercial tenants and residents' management company to review performance and plan ahead.
The Outcome
Resident satisfaction scores have averaged 4.6/5 since mobilisation. Commercial tenant retention is 100% at first lease event. The developer has appointed Aspire on two further mixed-use schemes.
Key Results
