Healthcare Portfolio — Total FM — Aspire Facilities Case Study
The Challenge
A private healthcare group required a total FM partner capable of managing all hard services across eight facilities to the exacting standards demanded by a healthcare environment — including a 2-hour emergency response SLA and full HTM compliance.
Our Approach
Aspire assembled a dedicated healthcare FM team with specific experience in HTM compliance, infection control protocols and working in clinical environments.
A 24/7 helpdesk was established with direct escalation to on-call engineers, ensuring the 2-hour response SLA could be met across all eight sites at any time.
Monthly compliance reporting was introduced, giving the client's estates team full visibility of all statutory maintenance, outstanding actions and compliance status.
The Outcome
Aspire has maintained a 98.7% SLA compliance rate across the contract since mobilisation. All eight sites achieved full HTM compliance within the first six months. The client has since expanded the contract to include two additional facilities.
